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CUSTOMER SERVICE

Do you have a question? Contact our customer service and we will try to respond within 24 hours, 7 days a week.

Monday - Friday: 8:00 AM - 8:00 PM
Saturday - Sunday: 8:00 - 16:00

✉️ info@nordgoods.store

NordGoods

At NordGoods , we strive to keep prices affordable so you can dress in style without emptying your wallet.

Since we take care of the shipping costs, your latest fashion finds will be delivered to your home at no extra cost.

If you have a question or need help, our friendly support team is just a click away and always willing to help.

Frequently Asked Questions

How can I return my order?

Are you not satisfied with your order? Before opening a dispute in your Klarna portal, please contact info@nordgoods.store

Write DISPUTE as the subject and tell us what's going on.

These emails will be treated with the highest priority and will resolve your issue faster than opening a complaint in the Klarna portal!

The expected delivery time has been exceeded. Where is my order?

In 99% of cases, orders are delivered within the expected delivery time.

Unfortunately, an order may be delayed in the delivery process.

You can request status via email from our customer service. Please provide your order number and send the email from the same email address where you placed the order.

Before you open a dispute in your Klarna portal, please contact info@nordgoods.store with the subject: DISPUTE and tell us what is going on.

These emails will be treated with the highest priority and will resolve your issue faster than opening a complaint in the Klarna portal!

When can I expect my order?

We don't believe you should pay too much for a desired product, so we ship products directly from our supplier.

This saves costs for shipping, storage and packaging, allowing us to offer products at a reasonable price.

The timeframe for using orders is divided into parts:

Processing time: Order is approved, quality checked, and packaged. All orders are sent to the fulfillment center for shipment within 48 hours of order placement.

Delivery time: This refers to the time it takes to ship the goods from the shipping center to the final destination.

Delivery time is usually 8-16 business days. Please note: Due to coronavirus (COVID-19), there may be delays in the delivery of your package due to limited capacity in the transportation sector.

Are you not satisfied with your order?

Are you not satisfied with your order? Before opening a dispute in your Klarna portal, please contact info@nordgoods.store with the subject: DISPUTE and let us know what is going on.

These emails will be treated with the highest priority and will resolve your issue faster than opening a complaint in the Klarna portal!

Where can I find my Track & Trace code?

You can track your package with your 4- or 5-digit order number (#xxxxx) and your email address.

Click here to track your order.

The Track & Trace code does not show any information, how is this possible?

Track & trace information is available from the moment your package arrives at the carrier. Please note that delays may occur and it may take a little longer for the information to be forwarded to your order.

  • FREE shipping

    Orders in Denmark are always shipped free of charge and insured with track & trace the next day with Postnord, DHL and FedEx.

  • MONEY-BACK GUARANTEE

    We offer a 100% money-back guarantee within 30 days of receiving your order.

  • 5,000+ Happy Customers!

    NordGoods has over 5,000+ happy customers, and we are rated 4.6/5.0